Return & Refund Policy

1. Return & Refund Policy Overview

This Return & Refund Policy applies to orders placed through fulvexo.com. GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI sells jerseys, sports apparel, jackets, hoodies, and related athletic clothing. Please read this policy carefully before submitting a return, refund, or order issue request.

2. Return Request Period

You may request a return within 30 days after the package is delivered, based on the tracking delivery date. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.

3. Return Eligibility for Sports Apparel

Returned apparel must be unused, unworn except for reasonable try-on, unwashed, unaltered, clean, odor-free, and in resalable condition. All original tags, labels, packaging, accessories, and included parts must be returned together. Items with stains, perfume, deodorant marks, pet hair, washing damage, heavy creasing, or signs of extended use may be refused.

4. Custom and Personalized Products

Customized, personalized, made-to-order, name-number printed, team-custom, or specially produced jerseys and apparel are not eligible for return or exchange unless there is a verified quality issue, incorrect item, or production error caused by us. Please check all size, color, name, number, and customization details carefully before placing an order.

5. Non-Returnable Items

We do not accept returns for final sale items, clearance items, gift cards, worn or washed apparel, altered products, damaged items caused by customer use, items missing original tags or packaging, or products returned without prior approval. For hygiene and resale reasons, apparel that is not in acceptable condition may be rejected after inspection.

6. How to Request a Return

To request a return, please contact us at service@fulvexo.com before sending any item back. Your request should include your order number, the email used at checkout, the item name, the reason for return, and clear photos if the item is defective, damaged, incorrect, or different from what you ordered. We will review your request and provide return instructions if approved.

7. Return Authorization and Return Address

Returns must be approved before shipment. Do not send products back to the sender address shown on the package unless we specifically confirm that address. The approved return address may differ from the original shipping address. Unauthorized returns, refused packages, or returns sent to the wrong address may not be accepted or refunded.

8. Return Shipping Costs

Return shipping costs depend on the reason for return and the delivery region. If the return is due to customer preference, wrong size selection, wrong color selection, or change of mind, the customer is responsible for return shipping costs. For customers in the United States, Europe, Australia, and the Rest of the World, return shipping fees are based on the carrier, destination, package weight, and available return route. If the return is caused by our verified error, defective product, or incorrect item, we will provide a suitable solution, which may include covering reasonable return shipping costs.

9. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours of delivery at service@fulvexo.com. Please include your order number, photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. This information helps us verify the issue and provide a fair resolution.

10. Refund Review and Approval

After we receive your returned item, we will inspect it to confirm whether it meets the return conditions. If approved, the refund will be issued to the original payment method. If the item is used, damaged, incomplete, washed, missing tags, missing packaging, or otherwise not in resalable condition, we may refuse the refund or apply a partial deduction where permitted by law.

11. Refund Timing and Payment Method

Approved refunds are usually processed within 7 business days after the return passes inspection. Refunds will be issued to the original payment method used at checkout. Depending on your bank, card issuer, or payment provider, it may take additional time for the refund to appear in your account. We do not issue refunds to a different card, account, or third-party payment method.

12. Order Evidence, Disputes, and Contact Information

To help resolve order issues quickly and fairly, please contact us before opening a payment dispute or chargeback. We keep order records, payment confirmation, shipping confirmation, tracking information, delivery status, customer communications, and return inspection results to support accurate resolution. If you have questions about returns, refunds, or order problems, please contact us at service@fulvexo.com or +86 13124084539. Company information: GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI, Unit 1, Building 2, Zone R2, Huahuaguoyuan Wulichong Project, Xiaochehe Subdistrict, Nanming District, Guiyang City, Guizhou Province, Room 14, 29th Floor. For delivery-related terms, please also review our Shipping Policy.