Privacy Policy

1. Privacy Policy Overview

This Privacy Policy explains how GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI collects, uses, stores, protects, and shares personal information when you visit or place an order through fulvexo.com. We operate a jersey and sports apparel website that provides delivery services to the United States, Europe, Australia, and the Rest of the World.

2. Information We Collect

We may collect personal information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, account details, and customer service communications. We may also collect information related to your selected products, sizes, customization details, payment status, delivery region, and return or refund requests.

3. Order and Shipping Information

To process and deliver your order, we collect order information such as purchased items, shipping destination, delivery address, tracking status, carrier-related information, and delivery confirmation. Because we provide international shipping, your shipping information may be shared with logistics carriers, postal services, customs service providers, or local delivery partners when necessary to complete delivery.

4. Device and Website Usage Information

When you use fulvexo.com, we may collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, session activity, approximate location, cookie identifiers, and website interaction data. This information helps us maintain website security, improve site performance, prevent fraud, and understand how customers use our website.

5. How We Use Personal Information

We use personal information to process orders, verify payment status, arrange shipping, provide tracking information, handle returns and refunds, respond to customer inquiries, prevent fraud, improve website functionality, maintain business records, comply with legal obligations, and protect the rights and safety of customers, GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI, and our service providers.

6. Payment Processing and Payment Security

Payments on our website may be processed by third-party payment service providers, including Stripe and PayPal. We do not store full card numbers, CVV codes, or complete payment credentials on our own servers. Payment information is submitted through secure payment processing channels, and the payment providers process payment details according to their own security standards, compliance requirements, and privacy policies.

7. Stripe, PayPal, and Transaction Records

When you place an order, Stripe, PayPal, banks, card networks, or other payment partners may process transaction information, payment authorization status, fraud-screening signals, billing details, and payment confirmation data. We may retain order records, payment status, invoice details, customer communications, shipping confirmation, tracking information, delivery status, and refund records to verify transactions, support customer service, and respond to payment inquiries, disputes, or chargebacks.

8. Fraud Prevention and Account Protection

We may use order information, IP address, billing and shipping details, payment status, device information, and customer communication history to detect suspicious activity, prevent unauthorized transactions, reduce payment fraud, and protect customers and our business. Orders may be reviewed, delayed, or cancelled if we identify unusual activity, inconsistent information, failed payment verification, or suspected misuse of our services.

9. Data Security Measures

We use reasonable technical and organizational measures to protect personal information. These measures may include HTTPS/SSL encryption, secure checkout pages, restricted administrative access, password protection, access control, account authentication, firewall protection, malware monitoring, data minimization, secure hosting practices, and internal review of order-related access. While no system is completely secure, we work to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

10. Data Access and Internal Controls

Access to customer information is limited to personnel, contractors, and service providers who need the information to perform order processing, customer support, shipping, payment review, fraud prevention, legal compliance, or technical maintenance. We do not allow unnecessary access to customer data and expect our service providers to handle information in a secure and confidential manner.

11. Cookies and Similar Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, support shopping cart functions, measure website performance, improve marketing, detect fraud, and understand customer interactions. You may control cookies through your browser settings, but disabling cookies may affect checkout, account login, cart functions, or other website features.

12. Sharing Information with Service Providers

We may share necessary personal information with service providers that help us operate our business, including payment processors such as Stripe and PayPal, shipping carriers, fulfillment providers, website hosting providers, analytics providers, email service providers, fraud prevention tools, customer support tools, legal advisors, and other operational partners. We share only the information reasonably needed for these services.

13. International Shipping and Data Transfers

Because we provide delivery services to the United States, Europe, Australia, and the Rest of the World, personal information may be processed or transferred across borders. For example, customer information may be shared with international carriers, customs-related service providers, payment processors, and technology vendors located in different countries. We take reasonable steps to ensure personal information is handled with appropriate safeguards.

14. Legal Bases for Processing

Where required by GDPR, UK GDPR, or similar privacy laws, we process personal information based on legal bases such as performance of a contract, legitimate business interests, legal obligations, consent, and protection of rights. Contract performance includes processing orders, payments, shipping, returns, and customer service. Legitimate interests include fraud prevention, website security, business records, service improvement, and dispute resolution.

15. GDPR and European Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or a region with similar privacy rights, you may have the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable. These rights may be subject to legal limits, identity verification, transaction records, fraud prevention needs, tax records, dispute evidence, and order fulfillment obligations.

16. U.S. State Privacy Rights

Depending on your U.S. state of residence, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used. We do not sell personal information in the ordinary meaning of selling customer data for money. If applicable law provides additional rights, we will handle valid requests according to that law.

17. Australia and Other International Privacy Rights

Customers in Australia and other international regions may have privacy rights under local laws, including rights to access, correct, or request information about the handling of personal information. We will review privacy requests based on applicable laws, the customer’s location, our legal obligations, and any necessary identity verification.

18. Data Retention

We retain personal information only for as long as reasonably necessary for order processing, shipping, customer support, returns, refunds, fraud prevention, payment verification, accounting, tax compliance, legal obligations, dispute handling, and business recordkeeping. Some records may be retained longer where required to support transaction evidence, payment processor reviews, Stripe or PayPal inquiries, chargeback defense, or legal compliance.

19. Customer Communications

We may use your email address or phone number to send order confirmations, payment updates, shipping notifications, tracking information, return instructions, refund notices, customer service replies, and important account or policy updates. Marketing messages, if used, will include an option to unsubscribe where required by law.

20. Children’s Privacy

fulvexo.com is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

21. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, payment providers, shipping practices, or privacy procedures. Updated versions will be posted on fulvexo.com. Your continued use of the website after changes are posted means you accept the updated policy where permitted by law.

22. Contact Information

If you have questions about this Privacy Policy, payment security, Stripe or PayPal payment processing, privacy rights, or data protection practices, please contact us at service@fulvexo.com or +86 13124084539. Company information: GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI, Unit 1, Building 2, Zone R2, Huahuaguoyuan Wulichong Project, Xiaochehe Subdistrict, Nanming District, Guiyang City, Guizhou Province, Room 14, 29th Floor.