Frequently Asked Questions

1. What products do you sell?

We sell jerseys, sports apparel, jackets, hoodies, and related athletic clothing designed for game-day style, daily wear, and sport-inspired outfits.

2. What currency do you use?

All prices, shipping fees, taxes, discounts, and order totals are charged in United States Dollars (USD).

3. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment methods may vary depending on your location, device, browser, and checkout availability.

4. Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay. We do not store full card numbers, CVV codes, or complete payment credentials on our own servers.

5. Where do you ship?

We provide shipping to the United States, Europe, Australia, and the Rest of the World. Final shipping availability will be confirmed at checkout.

6. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays.

7. How long does shipping take?

Estimated delivery time is 5–12 business days for the United States, 7–15 business days for Europe, 8–16 business days for Australia, and 10–20 business days for the Rest of the World. Processing time is separate from delivery time.

8. How much does shipping cost?

Shipping fees are USD $8.99 for the United States, USD $12.99 for Europe, USD $15.99 for Australia, and USD $22.99 for the Rest of the World.

9. Do you offer free shipping?

Free shipping is available only for United States orders over USD $79.00. Free shipping is not available for Europe, Australia, or the Rest of the World.

10. Will I receive tracking information?

Yes. After your order ships, we will send tracking information by email when available. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.

11. Will I need to pay customs duties or import taxes?

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your destination. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

12. What should I do if my package arrives damaged or incorrect?

Please contact us within 48 hours of delivery at service@fulvexo.com. Include your order number, photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue.

13. What is your return period?

You may request a return within 30 days after the package is delivered, based on the tracking delivery date. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by our support team.

14. What condition must returned apparel be in?

Returned apparel must be unused, unworn except for reasonable try-on, unwashed, unaltered, clean, odor-free, and in resalable condition. Original tags, labels, packaging, accessories, and included parts must be returned together.

15. Can custom jerseys be returned?

Customized, personalized, made-to-order, name-number printed, team-custom, or specially produced jerseys and apparel are not eligible for return or exchange unless there is a verified quality issue, incorrect item, or production error caused by us.

16. Who pays for return shipping?

If the return is due to customer preference, wrong size selection, wrong color selection, or change of mind, the customer is responsible for return shipping costs. If the return is caused by our verified error, defective product, or incorrect item, we may provide a suitable solution, which may include covering reasonable return shipping costs.

17. How long does it take to receive a refund?

Approved refunds are usually processed to the original payment method within 7 business days after approval. Your bank, card issuer, wallet provider, PayPal, Klarna, or payment processor may take additional time to post the refund.

18. How can I contact you?

If you have questions about orders, payments, shipping, returns, refunds, privacy, or product issues, please contact us at service@fulvexo.com or +86 13124084539. Company information: GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI, Unit 1, Building 2, Zone R2, Huahuaguoyuan Wulichong Project, Xiaochehe Subdistrict, Nanming District, Guiyang City, Guizhou Province, Room 14, 29th Floor.