Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to orders placed through fulvexo.com. GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI provides delivery services for jersey and sports apparel orders to the United States, Europe, Australia, and the Rest of the World. Shipping availability may vary depending on the destination, carrier service area, local regulations, customs requirements, or logistics restrictions, and final availability will be confirmed at checkout.
2. Order Processing Time
Orders are usually processed within 1–4 business days after payment is successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, product launches, holidays, or high-volume periods, processing may take slightly longer.
3. Shipping Carriers and Logistics Partners
We work with third-party shipping carriers, postal services, international logistics providers, and local delivery partners to deliver orders. The specific carrier may vary depending on your destination, package size, shipping route, and available service options. Tracking information will be provided after shipment when available.
4. Shipping Regions, Delivery Time, Fees, and Free Shipping
Estimated delivery times begin after the order has been processed and shipped. Shipping fees and free shipping eligibility are listed below. All amounts are in USD.
| Shipping Region | Estimated Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|
| United States | 5–12 business days | USD $8.99 | Free shipping on orders over USD $79.00 |
| Europe | 7–15 business days | USD $12.99 | Not available |
| Australia | 8–16 business days | USD $15.99 | Not available |
| Rest of the World | 10–20 business days | USD $22.99 | Not available |
5. Delivery Estimates
Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by weather, carrier delays, customs clearance, public holidays, incorrect shipping information, remote delivery areas, or other events outside our control. Processing time is separate from delivery time.
6. Tracking Information
After your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier. If tracking does not update immediately, this does not necessarily mean the package has not shipped.
7. Delivery, Signature, and Failed Delivery
Customers are responsible for providing a complete and accurate shipping address at checkout. Some orders may require a signature upon delivery depending on the carrier, destination, package value, or local delivery rules. If delivery fails because of an incorrect address, refused package, unavailable recipient, or unclaimed parcel, additional shipping fees or return costs may apply.
8. Package Damage, Missing Items, or Incorrect Items
Please inspect your package immediately after delivery. If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery at service@fulvexo.com. Include your order number, a brief description of the issue, photos of the item, photos of the packaging, and a photo of the shipping label. We will review the issue and assist with a replacement, refund, or other appropriate solution where applicable.
9. Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for any applicable customs or import charges. Customs inspections may also delay delivery.
10. Contact Information
If you have questions about shipping, delivery, tracking, package issues, or international orders, please contact us through service@fulvexo.com or +86 13124084539. Company information: GUI ZHOU BO CAI SHANG MAO YOU XIAN GONG SI, Unit 1, Building 2, Zone R2, Huahuaguoyuan Wulichong Project, Xiaochehe Subdistrict, Nanming District, Guiyang City, Guizhou Province, Room 14, 29th Floor. We will review your request and respond as soon as possible.